Login Issues FAQs

Username / Password Pair Not Found
If you are getting the error message, "ERROR Username / Password Pair not Found", please make sure that you are entering the 0’s at the front of your Student ID or Employee ID number (it will be 9 digits long) and that you are entering your birth date in the format of DDMMYY (it will be 6 digits long). If you have changed your password, please remember that it can only be 6 digits long (no more and no less than 6 characters). Your password is also case sensitive.

You may need to clear your cache and your cookies. To do this, please follow these steps:

IE 6.0 Users - Enable Cookies
If you are using Internet Explorer 6.0 as your browser, please make sure that your cookies are enabled. To check your cookies, you can follow these steps:

If nothing is happening when you login, you will need to clear your Cookies, Temporary Internet files and History by doing the following:

If you try to log into your account too many times using the wrong password, your account will be temporarily disabled. Please contact Student Services to unlock your account and to reset your password back to your birth date. You can contact Students Services by:

Page Cannot Be Displayed
If you are getting the error message, "Page Cannot be Displayed" please make sure that you are using a browser with 128-bit encryption. To check this, you can click on Help on your browser toolbar and then on “About Internet Explorer” (assuming you're using Internet Explorer. If you are using a different browser, click on the appropriate link to see "about" information). The cipher strength is your encryption level. It will need to be 128-bit.

Enable SSL (Action Cancelled Message)
Since mySAIT.ca is hosted on a secured server, SSL must be enabled. If you do not have your SSL enabled, you may get the message, “Action Cancelled” when you try to log into your account.

Instantly being logged out
If you are using a firewall product like Zone Alarm, you may find that as soon as you log in, the system automatically logs you out. You will need to temporarily disable Zone Alarm, close your browser, re-start your browser, and then try logging in again.

Enabling Cookies and JavaScript
In order to login to mySAIT.ca, your browser must support non-persistent cookies and Javascript. To enable your browser to support these, please follow the instructions below according to which browser version you are using:

Java not enabled errors:

These browser versions may incorrectly report java compatibility to the mySAIT.ca server.

To correct this problem you will need to edit your preferences (located in the edit tab) and click on the Advanced button. It may look like java is already enabled (there will be a checkmark beside the option).

This will allow the browser to correctly report that it is enabled to the server.

Internet Explorer 6.0 Users
Follow these steps to enable cookies and JavaScript:

Do you get an error message that says, "This channel is currently not available due to system upgrades?"

If you see this error message, you will need to clear your Cookies, Temporary Internet files and History by doing the following:

Getting an "Access Denied" message when you try to view your records (for example grades)

If you have a hold on your account you will not be able to view your records. A hold could be placed on your account for things like non payment of fees or for an overdue library book. You can view any holds on your account by following these steps:

If you are not able to even view the Academic Services channel or the Change PIN channel, you will need to contact Student Services.

Having Problems with the Chat Application - Netscape JRE Issue
In order to use the Chat application provided by the Luminis system, your Internet browser must be able to access and run a Java Virtual Machine (JVM). In some cases a JVM is provided by your operating system. In other cases, the browser adds a JVM to your computer when it is installed. With Netscape browsers, the JVM is included during installation as part of the Java Runtime Environment (JRE). However, in some installations of Netscape, the JRE is an optional installation choice. If your Netscape browser does not have a JRE installed or enabled, you will see a warning message when you first access the Luminis system. If you click continue, you should be able to use all system functionality with the exception of Chat. The first time you try to use Chat without a JVM, you will be prompted to install a plugin. If you accept the plugin, a JVM will be installed and configured for your Netscape browser and you will no longer see the warning message when you try to access the Luminis system.

Time Out Error Messages
You may get Time Out or Session Expired messages for a few reasons:

1. Some firewall products (for example Zone Alarm) will cause this message to appear. Try changing the security level (for example: from high to medium) or try temporarily disabling your firewall product, closing down your browser, restart your browser, and log back into mySAIT.ca. This will help to determine whether it is your firewall product that is causing the issue.

2. If your cookies are not enabled, you may get a Time Out Error message. To check your cookies you can follow these steps:

3. There is also an issue with using IE 6.0 if you don't have IE 6.0 SP1 (Service Pack 1) and you may get "Time Out" error messages. You can check if you have IE 6.0 SP1 by clicking on the "Help" on your browser toolbar and then clicking on "About Internet Explorer". In the Updated Versions field, you need to have SP1. If you don't, you can get a free download by going to www.microsoft.com and clicking on the Downloads link. You will then need to choose the Internet Explorer 6 Service Pack 1 download.

back to top | back to mySAIT.ca log in page

How to change which tab is your default (the tab you will see as soon as you log into mySAIT.ca)

2. Click on the "Content/ Layout" link which is located on the left hand side of where it says Welcome...

6. When you log out and then log back into your account, the tab you have chosen as the default will be the tab you see first.

SAIT uses Secure Sockets Layer (SSL) to encrypt private data during its transmission over the Internet. This applies to all personal information from address and phone number through to credit card payment. You can be confident that any information you supply to SAIT via our website is secure and confidential.

You may wonder why if SAIT uses SSL to encrypt private data why you don’t always see the normal locked padlock in the corner.

The reason why the padlock may not appear is because the mySAIT.ca secure pages are presented inside of an encapsulating frame that is not secure. The frame points to the secure page which is hosted on a server which does have an SSL certificate. When the content of pages is composed of multiple frames and some of those frames have an SSL certificate applied to them and some don’t, the page is then presented in a user’s browser as a “mixed-mode” page. When presenting a “mixed-mode” page, the browser does not indicate that the whole page is secure, through the padlock icon, because it does not see certificates for the entire page and can not guarantee that all of the content displaying in the browser has been SSL encrypted. Since the padlock only indicates the security of the outside frames, the padlock does not appear.

mySAIT.ca frames SSL pages inside non SSL frames in order to prevent the browser from popping up dialogue boxes that alert the user that SSL is enabled. These pop up dialogue boxes are a distraction for the majority of mySAIT.ca users.

The security profile of your page can be checked by "right clicking" with your mouse on the page or html-frame in question and then click on Properties. In the address field, it should show https://ssl.... Another way of checking is to right click with your mouse and ask that the browser open a new window. When the window opens you will see the locked padlock icon.

Current term doesn't appear in the "Select Term" drop-down menu
Your instructor has the option of entering your quizzes, assignments etc or not into mySAIT.ca. If they decide not to enter in your marks along the way, you will not see the current term in the drop down menu until the Final Grade has been entered. As soon as there are marks for you to see, the current term will become available as an option.

Access Denied Message When Trying to View Grades
If you get an Access Denied message when you are trying to view your grades, you may have a Hold on your account. If you have any type of hold on your account (tuition, library, etc.) you will not be able to view your marks until the hold has been removed. Please contact Student Services at:
Direct: 403.284.7248 Toll-free: 1.877.284.7248 Email: advising@sait.ca

Check Your Graduation Status Online
WebCAPP is a tool that allows you to check your graduation status by running a compliance audit on line. The results will show you what courses have been used and/or not used and what courses are missing for graduation purposes.

If you are interested in completing a different program, you can also do the ‘What-if Analysis’ to see your standing.

For quick access to WebCAPP, please go to myStudent, Student Records and click on Degree Evaluation.

First time logging in, you must change your password

A note about SAIT Passwords: As a SAIT student or staff member you will have two passwords. One password is for logging in to mySAIT.ca. The other password is for logging into the SAIT computer network and logging into Microsoft Exchange to retrieve your e-mail.

You must change your password from your birth date after logging into mySAIT for the first time.

To change your password:

Log in to mySAIT.ca. using your 9-digit SAIT ID number as your User Name, and your 6-digit date of birth in the format of DDMMYY as your password/PIN.
Click on the "Change Your mySAIT Password/PIN" link.
This link is located in the channel on the left side of the your web browser.
Click on the "Change PIN" link.
Enter your password/PIN information in the required fields
Note: Your new PIN (password) must be a minimum of 6 characters and maximum of 15 characters and can include numbers, letters (upper and lowercase), and special characters.
Click the "Change PIN" button to save your changes

Please Note: There can be a slight time delay (can be up to 15 minutes) as to when your PIN/password change will become effective.

You will also need to update your security question and answer. You will follow the above steps except instead of clicking on "Change PIN" you will click on "Change Security Question". Please choose something only you would know. For your security, if you forget your mySAIT.ca password, you will be able to retrieve your forgotten password by using the Security Question and Answer. Also, if you ever contact SAIT Student Services over the phone, you may be asked your Security Question to verify your identity.

How do I access my email?
You can access your SAIT email two different ways: through mySAIT or directly through Microsoft Outlook Web Access.

1) Login to mySAIT and click on the email icon in the top corner.
2) A pop-up box will appear and you will need to enter your User Name and Password.
User Name: In the User Name field, enter in your student ID number (without the leading zeroes).
Password: This is not your mySAIT password - it is the password you use to logon to the SAIT network (e.g. to logon to computers in the library). By default, this is your birth date in the format of YYMMDD (6 digits)

2) A pop-up box will appear and you will need to enter your User Name and Password.
User Name: In the User Name field, enter in your student ID number (without the leading zeroes).
Password: This is not your mySAIT password - it is the password you use to logon to the SAIT network (e.g. to logon to computers in the library). By default, this is your birth date in the format of YYMMDD (6 digits)

If you have forgotten your network password, you will need to go to one of the Computer Help Desks in person with your Student ID card.

All students enrolled in a current course or program will receive a SAIT email account.

Email accounts for new full time students are activated within the first week of starting a new semester and within one business day of registration in a Continuing Education or Distance Education course.

NO, your email account will be terminated 150 days after you complete your last course (30 days for Continuing Education students).

Yes, there are three quota levels on student Exchange mailboxes. When a mailbox exceeds the level one quota (15MB), the student receives a daily warning message.

When the level two quota (20MB) is exceeded, the student receives a daily warning message and is unable to send any messages. When the level three quota (25MB) is exceeded, the student receives a daily warning message and can neither send nor receive messages. If you send a message to a mailbox that has exceeds the level three quota, you will receive a return message with the subject "Undeliverable" and the text will say, "The recipient was unavailable to take delivery of the message".

Personal Computer Configurations
It’s also important to determine whether the issue is with the configuration of your computer or with your account. If you are still having problems logging in, please try logging in on campus and/or from another location (work computer, friend’s house, etc.). If you can log in from a different location, the issue is how your personal computer is configured.

SAIT can not be responsible for the settings on your personal computer as there could be any number of different configurations. In this situation, you may also want to consider the following: